Privacy Policy

Effective Date: September 26, 2025

PlanYaatra (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website and services to plan your travel experiences.

By using our website or services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We collect information only to provide and improve our travel planning and itinerary services.

  1. Information You Provide Directly
  • Contact Data: Name, email address, phone number, and city/address.
  • Travel Preferences: Destination interests, travel dates, budget range, type of experience (e.g., cultural, adventurous, romantic), dietary restrictions, accessibility needs, and special requests.
  • Booking Details (if applicable): When we assist with reservations (e.g., hotels, tours), we may collect information like passport numbers, identification details, or payment preferences needed for third-party bookings.
  • Communication Data: Information you share with us through email, chat, or phone.
  1. Information Collected Automatically
  • Usage Data: Pages visited, links clicked, time spent on our site.
  • Device Data: IP address, browser type, operating system, and device identifiers.
  • Cookies & Tracking Technologies: We use cookies to improve your browsing experience, analyze site traffic, and remember your preferences. You may adjust your browser settings to disable cookies, but some features of our site may not function properly.
  1. How We Use Your Information

We use your personal information for purposes such as:

  • Itinerary Planning: To create, personalize, and deliver your travel plan.
  • Booking Support: To share necessary details with hotels, transport providers, or local partners if you request us to assist with reservations.
  • Communication: To send confirmations, updates, and respond to inquiries.
  • Payments: To securely process payments for PlanYaatra services.
  • Service Improvement: To understand usage trends and improve our website and offerings.
  • Marketing (With Consent): To share travel inspiration, updates, or promotions if you have opted in.
  1. Sharing of Information

We respect your privacy and only share your data when necessary:

  • Trusted Third Parties: With hotels, transport providers, or tour operators to fulfill bookings you request through us.
  • Service Providers: With secure partners who help us with payment processing, cloud hosting, or website analytics.
  • Legal Obligations: If required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or restructuring of PlanYaatra.
  1. Data Security

We take reasonable measures to protect your data:

  • Secure Sockets Layer (SSL) encryption on our website.
  • Limited employee access to sensitive information.
  • Storage on reputable third-party cloud providers with compliance safeguards.

⚠️ Please note: No method of online transmission or storage is 100% secure. We encourage you to take care in sharing sensitive details.

  1. Your Rights and Choices

You have the right to:

  • Request access to the personal data we hold about you.
  • Ask for corrections or updates to your information.
  • Request deletion of your data, subject to legal or operational requirements.
  • Opt out of marketing communications at any time.
  1. Children’s Privacy

Our services are not directed at children under 13. If we receive personal information for minors as part of a family booking, it must be provided with parental or guardian consent.

  1. Use of Artificial Intelligence

We may use AI-based tools to suggest itineraries, analyze preferences, or detect fraudulent activity. These tools do not override your rights, and you may request human review of any automated decision.

  1. Data Retention

We retain personal data only as long as needed to provide our services. Typically, travel-related information is stored for up to 24 months after your last interaction unless a longer period is required by law.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and for significant changes, we may notify you by email.

  1. Contact Us

If you have questions or concerns about this Privacy Policy, please reach us at:

PlanYaatra
 Email: support@planyaatra.com
 Phone: +91-8595886217

✨ At PlanYaatra, your journeys begin with trust. We only collect the information we truly need to make your travel smooth, memorable, and worry-free.